Delivery T&Cs

Please note that we do not deliver some of the items via courier due to its perishable condition. Products under FRESH FRUITS & VEGETABLES and FROZEN FOOD are NOT AVAILABLE for delivery except for HOME DELIVERY for PRAI areas only or SELF PICK UP at our store.

For example:
Chicken
Nuggets

Self Pick Up

Self pick up will only be made available for address in Pulau Pinang only. Prior to payment, you will be directed to a page on delivery details and options where you can select the self pick up option.

Fill in Billing Address/ Shipping Address > Courier Shipping > Select Self Pickup

Pickup Info
Address : BURAQmart Prai, 2410, Jalan Perusahaan, Kawasan Perusahaan Perai, Prai Pulau Pinang Malaysia 13600
Open Google Maps

Pickup Time: 10:00 - 17:00

Phone : +60122898597

Day Open : Weekdays & Saturdays
·        10 AM – 5.30 PM (Monday to Friday)
·        10 AM - 1.30 PM (Saturday)
·        Closed (Sunday)

Note : Please contact us first before collection to ensure your order is ready to be picked up.


Delivery Area
 
Dry items - Delivery service all over Malaysia including Sabah & Sarawak
Dry Items & Frozen Items – Home Delivery service, for PRAI area only.
 
Delivery time
·        10 AM – 5.30 PM (Monday to Friday)
·        10 AM - 1.30 PM (Saturday)
·        Closed (Sunday)
 
 
Under normal circumstances, your orders will be delivered within 1 -2 days (except Sundays and Public Holidays ).

You will receive a message from our team in the morning of the day when your order is ready to be delivered and another message when they are on the way to your premises.

In the event of delay beyond the above standard duration, our team will give you a call to inform you accordingly. Order received on weekend will be processed on Monday.
 
You cannot change the confirmed order. Any cancellation must be done before 9am. We cannot refund your money due to cancellation. You may choose the next date for delivery.
 
I received an incomplete order, what should I do?

Please notify us immediately so we can assist you promptly.

You may reach us via WhatsApp at  : +60122898597

Kindly provide the following information:
1.     Order Number
2.     Brief description of the problem faced
3.     Photo(s) of the affected item (if relevant)